Informace o publikaci
"Wicked Problems": Measuring Efficiency - Performance in the Public Sector
| Autoři | |
|---|---|
| Rok publikování | 2016 |
| Druh | Článek ve sborníku |
| Konference | Proceedings of the 9th International Conference European Entrepreneurship Forum |
| Fakulta / Pracoviště MU | |
| Citace | |
| Obor | Řízení, správa a administrativa |
| Klíčová slova | efficiency; performance; measurement; public sector |
| Popis | Measuring efficiency (or performance in broader sense) became an important part of administrative reforms motivated by the New Public Management (NPM) ideology. The idea that organizations should measure (and actively manage) their performance is also a core element of recent public sector reforms in many countries. However, measuring efficiency (performance) in the public sector conditions represents typical “wicked problem” (problem, which is difficult or impossible to solve). However, measuring efficiency (performance), especially if the final goal is to compare states, organisations or to appraise, is rather complicated task. A badly implemented system may create large pervasive effects and distort the behaviours of the actors. In this paper we introduce selected problems connected with performance/efficiency in the public sector. |