Report security incident
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How to report a computer security incident
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E-mail csirt@muni
cz or web form (Czech only) are the primary contacts to report an incident.
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When reporting an incident use your university e-mail account, if you have any.
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Always provide following information, if possible:
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Your identity (e.g., your name, UČO),
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brief, but sufficient issue description,
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domain name of the infected computer and an incident type (e.g., phishing, spam, copyright infringement),
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any other useful data related to the incident attached to the report.
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In case of incidents regarding electronic mailing (e.g., phishing) provide also the original offending message including complete headers.
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Reported security incidents are processed in working days from 9:00 to 15:00.
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Out of working hours or when it is not possible to report an incident via e-mail, you can always report an incident via phone number +420 549 49 4242, which is operated 24/7.
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For an in-depth description of how to report computer security incidents, read Jak hlásit počítačové bezpečnostní incidenty na MU (Czech only).
What is a computer security incident?
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Security or availability of computer network is in danger (DoS, brute-force attacks, scanning, etc.).
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Attacks against users and services in university network (e.g., phishing, e-mail scams).
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An IT security threat/danger concerning more than one faculty or other similar part of the university.
What is not a computer security incident?
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When your anitvirus software detects infected file(s).
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Receiving of unsolicited e-mails in "usual amount".
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When you can not login to a computer at MU.
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"Funny" behaviour of your computer.
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Stealing of IT accessories including important data (this covers USB flash drives, portable hard-drives, etc.).
