Publication details

IT-enabled Digital Service Design Principles - Lessons Learned from Digital Cities



Type Article in Proceedings
Conference Proceedings of the 14th European Mediterranean & Middle Eastern Conference on Information Systems
MU Faculty or unit

Faculty of Informatics

Web Springer, CORE B conference, SCOPUS, WoS, DBLP
Field Informatics
Keywords Digital services; Digital city; IT-enabled services; Lessons learned; Service design principles
Description In this paper, we propose a set of design principles to create, develop and manage digital services. In order to derive the principles, we investigate and review the IT architectures in Smart and Digital City, and revisit the existing Digital City projects in Barcelona. This paper further develops the concept of digital service design, which can be used to integrate different service views and strategic aspects in Digital Cities.