Publication details
Integrating the Performance and Quality Management Systems in Sport Organization – Concept and Rationale
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| Year of publication | 2017 |
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| Citation | |
| Description | In the recent years there is a growing interest to align the management systems within the single organizations (Jorgensen et al.,2006; Zenga et al., 2007; Zeng et al., 2007). The same is relevant for performance and quality management systems and these thoughts are supported by the multipurpose and complementary nature of Balance Scorecard (Jovanovic et al., 2008; Janosevic,S. & Dzenopoljac, 2013; Pimentel & Major, 2014).Thus this most popular framework that is widely used for measuring the performance in various organizational settings becoming a starting point for the integration of different management systems which are present and used in the organizations. In sport management the research regarding the integration of existing management systems within the sport organizations is absent. Thus the purpose of this paper is to cover this gap and to demonstrate how performance management and quality management systems in the context of sport organization can be integrated into a unified framework |