Publication details
Umění dialogu. Zvládání konfliktu
| Title in English | The art of dialogue. Conflict management |
|---|---|
| Authors | |
| Year of publication | 2020 |
| Type | Chapter of a book |
| MU Faculty or unit | |
| Citation | |
| Attached files | |
| Description | The chapter The art of dialogue focuses on dialogue, which is based on an equal information exchange that is essential and concerns all of the participants of the dialogue. The text mentions the main principles of discussion, which is based on a dialogue. Some of the main problems of today’s communication are interruption of speech and incomprehensibility. Common deficiency is also a low empathy rate. The chapter Conflict management focuses on conflict and its resolution with emphasis on an active problem solving. It also mentions assertive and non-assertive behaviour, aggressive and manipulative behaviour. The attention is also brought to negotiation leading to an agreement where cooperation prevails over quarrel. |