Banking Ecosystem: What Do Retail Clients Expect from the Modern Financial Services Industry?

• Authors: AU Cam-Duc; KRAHNHOF Philippe; KLINGENBERGER Lars
• Year of publication: 2022
• Type: Article in Periodical
• Magazine / Source: Universal Journal of Accounting and Finance
• MU Faculty or unit: Faculty of Economics and Administration

Web

• https://www.hrpub.org/download/20220228/UJAF14-12226018.pdf
• Link to the homepage of the Journal

• Doi: http://dx.doi.org/10.13189/ujaf.2022.100214
• Keywords: Banking; Ecosystem; Disruptive Innovation; Digital Offering; Open-Banking-Strategy; Financial Services Industry

Attached files

• UJAF14-12226018.pdf

• Description: The final research findings indicate that the surveyed retail banking clients express interest in the new offer, whereas non-financial products and services are of lower interest than their financial pendants.