Publication details

Měření spokojenosti klientů se službami veřejných knihoven: kritéria spokojenosti z pohledu teorie a praxe

Investor logo
Title in English Measurement of clients satisfaction with public libraries: satisfaction criteria


Year of publication 2008
Type Article in Proceedings
Conference Nové trendy - nové nápady 2008
MU Faculty or unit

Faculty of Economics and Administration

Field Economy
Keywords satisfaction measurement
Description Surveys of citizens satisfaction represent an important technique for obtaining the feedback from the public and the starting point for goal-directed improvement of public services. Measurements of satisfaction of citizens may bring the information enabling the real improvement only if the measuring tools are based on knowledge of the key criteria of service quality, which has been identified from the point of view of citizens/ services users. The contribution presents the partial results of the project of the Czech Science Foundation no. 402/07/1486 “Measurement of Citizens Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations”, the aim of which was to identify the key criteria for measurement of satisfaction of public libraries users.
Related projects:

You are running an old browser version. We recommend updating your browser to its latest version.

More info