Pohledy na měření spokojenosti zákazníků užívajících veřejné služby

• Title in English: Weivs to measurement of customer satisfaction using public services
• Authors: NUNVÁŘOVÁ Svatava
• Year of publication: 2009
• Type: Article in Proceedings
• Conference: Veřejná ekonomika a správa 2009
• MU Faculty or unit: Faculty of Economics and Administration
• Field: Economy
• Keywords: Public services quality
• Description: An important aspect of customers/citizens satisfaction is the question: what does the staff of the choice types of public organisations understand about the quality of provided services. The paper presents the results of the research. The objective of this paper is to identify more closely considering of the provided services staff the quality.

Related projects

• Measurement of Citizens Satisfaction with Public Sector Services as Integra Part of Quality management in Public Sector Organizations