Publication details
ALTERNATIVE DISPUTE RESOLUTIONS IN THE ELCTRONIC COMMUNICATIONS MARKET
| Authors | |
|---|---|
| Year of publication | 2016 |
| Type | Article in Proceedings |
| Citation | |
| Keywords | alternative dispute resolutions, online dispute resolution, electronic communications, consumer protection, EU |
| Description | The regulation establishes a system of alternative dispute resolution of consumer disputes. The system of alternative dispute resolution offers consumers a way of resolving their disputes with businesses. This measure in the Czech electronic communications market involves the Czech Telecommunication Office that is the competent body for resolving disputes in the field of electronic communications and postal services and the Czech Trade Inspection that is responsible for resolving disputes in the field of the content of mentioned services and the purchase of telecommunication equipment. The outcome of ADR at the CTO is binding. In contrast, the proceedings at CTI is a conciliation, during which the parties are encouraged to settle the dispute by an independent mediator. The possible outcome is a private settlement agreement between the parties. It is not enforceable, but parties should have an easier position in possible court proceedings. Both ADR entities are linked to the European online dispute resolution platform for resolving consumer disputes online. The aim of this platform is to help consumers solve cross-border disputes of online purchases and service contracts. |