Publication details
THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS
| Authors | |
|---|---|
| Year of publication | 2014 |
| Type | Article in Proceedings |
| Conference | ČASOPIS ZA SPORT, FIZIČKO VASPITANJE I ZDRAVLJE - SPORT MONT |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | Quality; Performance; Sports Organizations; Integrated Framework |
| Description | The sports organizations are nowadays more than ever confronted with the requirements to deliver the outcomes of the best value for the price and be able to confirm the best possible spending of the public and sponsorship funds. The variety of the consumers and customers in sport expect to be provided or to be a part of the sports products and services that offer the excitement, fun and worthy and pleasurable experience. The customers in sport are not only the participants in sport or the spectators of sport but also members, employees, and volunteers who work in sport governing organizations, in special interests clubs, in commercial sport clubs, in professional sport franchises, and in political sport organizations (Mawson,1993). Managing such a variety of different customers and requirements requires the complex approach toward the quality and performance. To develop the both, the quality management system and performance management system must be implemented. This enables a sport organisation to achieve the goals and objectives in compliance with the external and internal expectations stemming from the complex sport environment. |