Publication details
Annual Assessment of the Online Dispute Resolution Platform in the EU
| Authors | |
|---|---|
| Year of publication | 2017 |
| Type | Article in Proceedings |
| Conference | Cofola International 2017: Resolution of International Disputes: Conference Proceedings |
| MU Faculty or unit | |
| Citation | |
| Web | Proceedings |
| Field | Law sciences |
| Keywords | Alternative Dispute Resolution; B2B e-Commerce; Online Dispute Resolution; ODR Platform |
| Description | The growth of Business-to-Consumer electronic commerce (B2C e-commerce) increases the frequency of disputes from these transactions between traders and consumers. The European Commission has adopted several recommendations, directives and regulations to promote online dispute resolution (ODR). As a result, the EU ODR platform is accessible to consumers and traders since 15 February 2016. The aim of this paper is to assess results of this platform during 13 months after its creation. Statistics on this website shows that 28506 complaints were registered. The most complaints originated from Germany, United Kingdom and Spain. Percentage of cross-border complaints was 36.84%. The most complaints from the perspective of the sector appeared in Clothing and footwear (11.21%), Airlines (8.54%) and Information and communication technology (ICT) goods (7.91%). The role of the alternative dispute resolution (ADR) entities together with possible modification of the ODR platform is also solved in the paper. |