Publication details
Vzdělávání úředníků veřejné správy jako součást dosahování kvality
| Title in English | Training of public administration employees as part of quality enhancement |
|---|---|
| Authors | |
| Year of publication | 2006 |
| Type | Article in Proceedings |
| Conference | Veřejná správa 2006 |
| MU Faculty or unit | |
| Citation | |
| Keywords | Public administration, training, quality management |
| Description | Training for public administration employees is discussed from the point of view of service quality enhancement in the organisation. In order to be effective in enhancing quality, training should be organized in repetitive and systematic educational cycles based on the organisation's training need analysis, and it should also include measurements of the training effectiveness. The author emphasizes the need for a close cooperation and coordination between the quality management system and the training and development system in the organisation. |