Publication details
Uživatel v centru knihovních služeb
| Title in English | User in the center of information service |
|---|---|
| Authors | |
| Year of publication | 2011 |
| Type | Article in Periodical |
| Magazine / Source | ProInflow |
| MU Faculty or unit | |
| Citation | |
| Web | http://pro.inflow.cz/sites/default/files/pdfclanky/03._recenzovaneHazdra.pdf |
| Field | Documentation, library studies, information management |
| Keywords | service innovation; service design; library |
| Description | As the developed economies gradually adopted the service-oriented structure, greater emphasis is being placed on understanding the specifics of services during their development and life cycle. Service design, an emerging management discipline, aims at filling the knowledge gap, particularly in the initial phases of the innovation process. The following brief article starts with introducing the discipline beyond the scope of presentation at the PARTSIP conference. Then it evaluates the options for application it the library environment. The article closes with a discussion of current trends in the field with implication for innovation management in libraries. A list of key sources for further reading on the topic complements the analysis. |
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