Publication details
"Wicked Problems": Measuring Efficiency - Performance in the Public Sector
| Authors | |
|---|---|
| Year of publication | 2016 |
| Type | Article in Proceedings |
| Conference | Proceedings of the 9th International Conference European Entrepreneurship Forum |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | efficiency; performance; measurement; public sector |
| Description | Measuring efficiency (or performance in broader sense) became an important part of administrative reforms motivated by the New Public Management (NPM) ideology. The idea that organizations should measure (and actively manage) their performance is also a core element of recent public sector reforms in many countries. However, measuring efficiency (performance) in the public sector conditions represents typical “wicked problem” (problem, which is difficult or impossible to solve). However, measuring efficiency (performance), especially if the final goal is to compare states, organisations or to appraise, is rather complicated task. A badly implemented system may create large pervasive effects and distort the behaviours of the actors. In this paper we introduce selected problems connected with performance/efficiency in the public sector. |