Publication details
Zásady efektivní komunikace v lékárně
| Title in English | Principles of effective communication in the pharmacy |
|---|---|
| Authors | |
| Year of publication | 2022 |
| Type | Article in Periodical |
| Magazine / Source | Praktické lékárenství |
| MU Faculty or unit | |
| Citation | |
| Web | Praktické lékárenství |
| Doi | http://dx.doi.org/10.36290/lek.2022.026 |
| Keywords | effective communication; pharmacy; feedback; active listening; verbal communication; non-verbal communication |
| Attached files | |
| Description | Pharmacists and pharmacy assistants have extensive expertise in the field after graduation, and they continue to expand this through lifelong education. However, sometimes, during dispensing of drugs in the pharmacy, they may not be able to translate this expert knowledge into a language the patient can understand. In order to improve patients´ compliance to treatment, it is necessary to use so-called effective communication techniques during the dispensing of drugs. It mainly involves passing on essential information without unnecessary ballast in a comprehensible form together with using active listening. |