Publication details

Kvalita poskytovaných služeb turistickými informačními centry

Title in English Provided Service Quality by Tourist Information Centers


Year of publication 2004
Type Article in Proceedings
Conference VII. Mezinárodní kolokvium o regionálních vědách
MU Faculty or unit

Faculty of Education

Field Economy
Keywords Provided service quality; Tourist information centers; Quality factors; Cooperation
Description The contribution is about the provided service quality by tourist information centres in the tourist region of Southern Moravia. The introductory part discusses tourist information as service and deals with standardization and quality management. The main part reports on the case study and presents the conclusion concerning the level of provided service quality by tourist information centres and the factors that influence quality.
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