Software Systems and Services Management

The study program develops a unique competency profile for students, based on the intersection of knowledge from multiple fields (T-shaped profile). These competencies are not only relevant for service development management but are also highly valued in the job market. A distinctive characteristic of this program is its focus on both strategic and operational management, covering the targeting, design, implementation, and operation of software systems and services within an organizational context. It also offers the possibility to specialize in secure operations or IT service management.

Management - the driving force of success.

In addition to building upon theoretical and technological knowledge and practical software development skills acquired in undergraduate studies, this graduate program adds new dimensions, such as team, project, and process management, communication and soft skills,

and essential business-related knowledge, including fundamentals of marketing and management.

As part of the specialization Smart Service Design and Systems Thinking, students will gain the necessary knowledge for applying artificial intelligence (AI) and machine learning in service design. This does not involve AI development but rather focuses on practical application skills. Another key aspect of the program is its strong emphasis on systems

thinking, particularly a holistic approach and its utilization for innovation management in the service sector. Professionals with these skills will be increasingly in demand not only in IT companies but across various organizations, including municipal and government institutions.

Graduates find employment across a wide range of businesses and organizations of different industries and sizes. At the same time, they are encouraged and given the opportunity for basic preparation in entrepreneurial innovation. A significant competitive advantage of

graduates in this specialization is their ability to solve complex problems related to systems and service development management, leveraging their skills acquired through the program. Their career potential prepares them for management positions, such as Chief Information Officer (CIO), Project Manager, and Risk Manager. Additionally, new roles such as Service Designer or more precisely Service Architect are becoming crucial, as they understand the

interconnections between services and manage entire portfolios of interrelated services.

The Cybersecurity Management specialization aims to specifically prepare graduates for roles that require a deeper understanding of cybersecurity challenges and the ability to handle tasks in this critically important field, which encompasses technological, legal, and organizational aspects. Expected job roles include Cybersecurity Manager, head of IT system administration or cybersecurity monitoring centers, as well as cybersecurity-focused IT service design management or cybersecurity education. Graduates can pursue careers across a broad spectrum of companies and organizations, as well as in their own

businesses.

Practical training

In the Software Systems and Services Management study programme, students complete a compulsory internship of 10 weeks/400 hours within one semester. The student's activities during the internship must correspond to the so-called T-shaped focus, where in-depth knowledge and experience in computer science are required, as well as a broad overview and basic skills in other fields (economics, management, law, etc.). Information on internships can be found in the Course Catalogue, in the study materials of the course or on the website.

Further information

https://www.fi.muni.cz/admission/mgr/software-systems-and-services-management-eng.html.en

Graduates find employment in companies and organizations of various types and sizes, while also being encouraged and equipped with foundational preparation to pursue their own innovation-driven entrepreneurial ventures.

A key competitive advantage of graduates from the Smart Service Design and Systems Thinking specialization lies in their ability to solve complex problems related to the development and management of smart services, using artificial intelligence techniques through the lens of systems thinking. Their profile naturally positions them for managerial roles such as Chief Information Officer (CIO), project manager, or risk manager.

Graduates of the Cybersecurity Management specialization are particularly well suited for positions in companies and institutions that require professionals capable of cooperating with relevant coordination bodies and ensuring effective management of cybersecurity processes.

Typical roles include Cybersecurity Manager and Chief Information Security Officer (CISO).

For application process, the applicant needs to do the following steps:

• Submit an electronic application including all required documents and pay the application fee 750 CZK.

Detail information see at: https://www.fi.muni.cz/admission/international/guide.html

Criteria for evaluation

See the webpage: https://www.fi.muni.cz/admission/international/info-master.html

Recommended literature

https://www.fi.muni.cz/admission/entry-exam.html.en

After completion of the studies, it is possible to continue in doctoral degree programme (after satisfying the admission requirements).