doc. Ing. Alena Klapalová, Ph.D.

2016

• Customer satisfaction and drivers and effects of reverse logistics management

  KLAPALOVÁ Alena

  Article in Proceedings

  Carpathian Logistics Congress CLC 2015 Proceedings, year: 2016

• Reverse Logistics: The Difference between Service and Manufacturing Industry

  KLAPALOVÁ Alena ŠKAPA Radoslav

  Chapter of a book

  Enhancing Customer Experience in the Service Industry: A Global Perspective, edition: Vyd. 1., year: 2016, number of pages: 28 s.

• The size of firms and IS/ICT employment in reverse supply chain management

  KLAPALOVÁ Alena

  Article in Proceedings

  Proceedings of The 10th European Conference on Information Systems Management (ECISM 2016), year: 2016

2015

• Companies Approach to Reverse Flows Management: The Case of the Czech Republic

  KLAPALOVÁ Alena ŠKAPA Radoslav

  Chapter of a book

  Supply Chain Design and Management for Emerging Markets Learning from Countries and Regions, edition: Vyd. 1st, year: 2015, number of pages: 35 s.

• Product and Process Innovation from Reverse Supply Chain and Network Management

  KLAPALOVÁ Alena

  Article in Proceedings

  ECIE 2015 The 10th European Conference on Entrepreneurship and Innovation, year: 2015

• Reverse logistics management, drivers and profitability - metal versus other industries

  KLAPALOVÁ Alena

  Article in Proceedings

  Metal 2015 24th International Conference on Metallurgy and Materials, year: 2015

• Sustainability orientation of entrepreneurship and reverse logistics management

  KLAPALOVÁ Alena

  Article in Proceedings

  IFKAD 2015. 10th International Forum on Knowledge Asset Dynamics.Culture, Innovation and Entrepreneurship: Connecting the Knowledge Dots., year: 2015

2014

• Expatriates in MNCs Corporate Governance and Management – Centralization, Formalization and Financial Performance: The Case of the Czech Republic

  KLAPALOVÁ Alena KRÁLOVÁ Maria PIROŽEK Petr

  Article in Proceedings

  Proceedings of the 2nd International Conference on Management, Leadership and Governance ICMLG 2014, year: 2014

• Reverse flows as the source of knowledge for zero waste performance – integration of knowledge, quality, innovation and reverse logistics management

  KLAPALOVÁ Alena

  Article in Proceedings

  IFKAD 2014 Knowledge and Management Models for Sustainable Growth, year: 2014

• Reverse logistics and profitability of business

  KLAPALOVÁ Alena SUCHÁNEK Petr

  Article in Proceedings

  TMS - management studies international conference, year: 2014