The impact of process and knowledge management on perceived effectiveness of reverse logistics
|Year of publication
|Article in Proceedings
|Proceedings of the 11th European Conference on Management Leadership and Governance
|MU Faculty or unit
|Management and administrative
|Reverse logistics; reverse flows; effectiveness; process management; knowledge management; multiple regression
|The main aim of reverse logistics is to retrieve the value (of different kind) from returned products, packaging, waste etc. by activities such as recycling or remanufacturing. For certain companies, reverse logistics can affect corporate profitability considerably. Previous research demonstrated that there are many factors of reverse logistics performance. The paper explores the link between effectiveness of reverse logistics (as perceived by managers) and two specific management domains: process and knowledge management. The multiple regression analysis on data collected from 144 companies confirmed that that more effective reverse logistics is present in companies that dispose of more advanced knowledge and process management systems.