Publication details

Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study

Authors

LUKÁŠOVÁ Růžena KUCHAROVA Daria

Year of publication 2019
Type Article in Periodical
Magazine / Source Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis
MU Faculty or unit

Faculty of Economics and Administration

Citation
Web http://dx.doi.org/10.11118/actaun201906741049
Doi http://dx.doi.org/10.11118/actaun201906741049
Keywords service quality customer satisfaction higher education institutions
Description The objective of the research presented in the article was - using the qualitative research methods - to identify the criteria of satisfaction with universities from the perspective of Czech students of economy-oriented study programs. The identified categories of criteria of satisfaction and their corresponding attributes can serve as the basis for practical reflection on improving the quality of services provided by universities as well as the basis for developing a tool to measure student satisfaction.

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