Publication details
Kontakt v chatroome : Skúsenosti žien s chatovým poradenstvom v suicidálnych krízach
| Title in English | Contact in the Chatroom : Women's Experiences with Chat Counseling in Suicidal Crises |
|---|---|
| Authors | |
| Year of publication | 2024 |
| Type | Article in Periodical |
| Magazine / Source | Psychoterapie |
| MU Faculty or unit | |
| Citation | |
| web | article - open access |
| Doi | https://doi.org/10.5817/PSY2024-2-4 |
| Keywords | online; chat; internet; counseling; crisis intervention; suicidal crisis; relationship; interpretative phenomenological analysis |
| Attached files | |
| Description | Study Goals. The study examined experiences from online chat counseling with female users in suicidal crises. It investigated the nature of the relationship with the psychologist in the chat interface within a one-time contact. Method. The research involved in-depth analysis of 3 interviews using Interpretative Phenomenological Analysis (IPA). Results. The presence of another person was important in the contact, helping participants in their decision not to harm themselves. Crucial to building trust was the idea of a listening, reassuring expert. The counselor's personality or specific interventions did not appear important - even though the therapist is traditionally perceived as an important aspect of the psychotherapeutic alliance. The contact was experienced as on the edge of reality and contained many barriers compared to face-to-face communication. Main barriers included loss of atmosphere, inability to see each other, and the realization that the other side lacked enough information. Participants emphasized a stronger sense of control than in other forms of psychological support. The study could be useful for professionals working in online counseling services and contribute to the debate on the effectiveness of online crisis interventions and psychological counseling. The research pointed out that proximity in chat counseling can be largely imaginative and provide relief even without verbal communication, thereby expanding the discussion on proximity in computer-mediated counselling. Conclusion. The findings also suggest that the very idea of help is key to the feeling of relief, even if it is not associated with a developed image of the other person in the online space. The study examined a specific group of women with experiences of suicidal ideation and psychiatric treatment and therefore does not allow for generalization to broader groups of crisis line users. |
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