Současné požadavky na řízení kvality ve veřejné správě

• Title in English: Current requirements on quality management in public administration
• Authors: ŠPAČEK David
• Year of publication: 2010
• Type: Article in Periodical
• Magazine / Source: Veřejná správa
• MU Faculty or unit: Faculty of Economics and Administration
• Field: Management and administrative
• Keywords: public management; quality management; citizens' satisfaction
• Description: The paper aims at introduction of current requirements on quality management in public administration as are discussed in international literature. The paper discuss them with regards to specifics ofpublic administration.

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• Measurement of Citizens Satisfaction with Public Sector Services as Integra Part of Quality management in Public Sector Organizations