Publication details

Innovative Ways of Citizen Participation in Delivering Public Services



Year of publication 2019
Type Article in Proceedings
Conference Proceedings of the 23rd international conference Current Trends in Public Sector Research
MU Faculty or unit

Faculty of Economics and Administration

Keywords Citizens; Crowdsourcing; Participation; Public services
Attached files
Description The development of new technologies, social media and web 2.0. enable, inter alia, to address the problem of ineffective providing of public goods (free-rider problem). Thanks to growing connectivity it is now easier than ever for individuals to collectively contribute with ideas, time, expertise, or funds to public policy projects. This collective action is crowdsourcing. Crowdsourcing is the practice of engaging crowd for a public interest, primarily online through social media and crowdsourcing platforms, and leveragetheir networks for greater financial support and advocacy initiatives with a social impact. The goal of the paper is to introduce the crowdsourcing as the possibility to correct public service delivery failure and to identify the crowdsourcing development factors. The method of survey experiment is used to demonstratethe provision of public goods through crowdsourcing in community centre. The outcomes of research can be useful for government in public service charging and for non-governmental organizations in donations opportunities identifying.
Related projects: