Publication details
Dilema kvantity a kvality v kultuře služeb sociální práce
| Title in English | The dilemma between quantity and quality and the culture of social work services |
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| Authors | |
| Year of publication | 2002 |
| Type | Article in Periodical |
| Magazine / Source | Sociální práce |
| MU Faculty or unit | |
| Citation | |
| Field | Sociology, demography |
| Keywords | Culture of social work services. Dilemmas of work with client. Quantity versus quality. |
| Description | The article is devoted to the question: "If the quality of social work services is hampered by high level of demand, is it possible to imporove it simply by hiring additional workes?" To answer this qustion, arguments by Lipsky and Goffman on the ways of coping with the dilemma bettwenn high demand and the responsiveness of social servicis by public workers are examined. The concept of "culture of tackling numerous cientele" is developed. |
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