Publication details

Standardizace informačních služeb a ISO 20000

Title in English Standardization of information services and ISO 20000
Authors

ŠTEFANÍK Matěj HŘEBÍČEK Jiří

Year of publication 2008
Type Article in Proceedings
Conference 5. letní škola aplikované informatiky. Indikátory účinnosti EMS podle odvětví.
MU Faculty or unit

Faculty of Science

Citation
Field Informatics
Keywords Standard; ISO 20000; Information services
Description There is assessed current usage of standards in the field of information services and their real implementation with regard to international standardization of information service delivery process. The content of this paper describes detail analysis of ISO 20000 standard which is currently increasingly used. Its structure and phases are further described.
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