Publication details
Kritéria kvality obecních úřadů - porovnání pohledu zaměstnanců a klientů
| Title in English | Quality criteria of czech municipal offices - a comparison of views of employees and clients |
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| Authors | |
| Year of publication | 2009 |
| Type | Article in Proceedings |
| Conference | Regionálna a miestna verejná správa v znalostnej ekonomike |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | Public services; Quality management; Quality criteria |
| Description | Foreign empirical studies, that form the current service quality concept, show that service quality is currently perceived as a factor influencing satisfaction of a customer/a client. The paper presents the results of the qualitative research, the objective of which was to identify the degree of agreement on perceived quality attributes of employees and clients of municipal offices of Czech municipalities with enlarged responsibilities. |
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