Publication details
Specifika veřejné správy a požadavky na řízení její kvality v současné zahraniční literatuře
| Title in English | Specifics of public administration and requirements for its quality management in the current international literature |
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| Authors | |
| Year of publication | 2010 |
| Type | Article in Proceedings |
| Conference | Bílá místa teorie a černé díry reforem ve veřejném sektoru II |
| MU Faculty or unit | |
| Citation | |
| Field | Management and administrative |
| Keywords | public administration reform and modernization; public management; public services; citizens and customers satisfaction |
| Description | The paper summarizes the specifics of public administration on the basis of literature analysis. It also shows, how these specifics are reflected in the current requirements, which are currently stated in order to adapt the desing of quality management instruments for public administration. |
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